Shipping Policy

Effective date: July 29, 2026

Free standard shipping

Nanolux provides free standard shipping on every order accepted through the Nanolux.ai checkout. No standard shipping fee is added after you place an order.

Shipping availability for a destination is shown before payment. If a destination cannot be served, it will not be available for checkout. We do not offer shipping, installation, unpacking, or other paid optional services unless they are clearly shown before payment.

Order processing

Orders are prepared after payment authorization. Our current processing target is 1–3 business days, excluding weekends and public holidays. If an item requires more time, we will contact you using the email address supplied with the order.

Delivery estimates

Delivery timing depends on the destination, inventory location, carrier service and the time of year. The delivery estimate available for your address at checkout is the most current estimate for your order.

• United States: after processing, standard delivery is generally 3–5 business days.
• European Union: regional availability and the delivery estimate for your address are shown at checkout before payment.
• United Kingdom: shipping is available only when the destination is accepted at checkout; the applicable estimate is shown before payment.

Product and market availability can differ by region. A product that is not available for a destination will not be offered for checkout in that market.

Tracking

When your order is handed to the carrier, we send tracking details to the email address supplied at checkout where tracking is available. Carrier scans can take time to appear after a parcel is accepted.

Address changes, delivery issues and lost parcels

Please check your delivery address before submitting an order. Contact us at info@nanolux.ai as soon as possible if you need an address change; changes cannot be guaranteed after fulfillment begins.

If a parcel is delayed, missing, damaged in transit, or appears delivered but cannot be located, contact us at info@nanolux.ai. We will review the order and assist with the carrier investigation. This does not limit any rights that apply under local consumer law.

Taxes and import charges

Any taxes or charges presented for your order are shown during checkout before payment. Local inventory and cross-border arrangements can vary by destination; the information shown for your specific checkout applies to your order.

Contact

For delivery questions, contact info@nanolux.ai and include your order number when available.